DELIVERY
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Delivery is free on all purchases over £20. We aim to deliver your products in 1 - 2 working days, using either Royal Mail 1st Class post or UPS for heavier orders.
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Orders under £20 are charged at a flat rate £3.95 delivery fee.
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Please see below for information specific to the delivery of cages.
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Cage Delivery
Cages are Delivered is by APC Overnight Couriers (https://apc-overnight.com/receiving-a-parcel/tracking)
We aim to dispatch all orders received by 2pm the same day with delivery the following day. We delivery Monday to Friday and will provide Pin Point tracking information for all cages after dispatch so you can follow your parcels delivery.
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If you purchase more than one cage, it will be sent on a pallet due to weight Tracking is not provided for pallet delivery, but a 9am - 5pm named day service will be provided. We will contact you if a pallet delivery is necessary before dispatch. You are welcome to request a pallet delivery at no extra cost if you prefer it. ​Cages delivery is a signed for delivery service so please make sure someone will there to receive the delivery. Please check the order for any obvious damage at the time of delivery and then sign for the item or pallet as damaged and let us know immediately. We ask that any missing parts or internal damages are reported with 5 days and we will resolve the issues at the time you raise them.
There may be a surcharge to deliver to some Scottish areas and offshore. We don't currently ship outside the UK.
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Damaged in transit
Rarely orders do get damaged in transit. If your goods are damaged in any way we will try to replace them as quickly as possible.
IT IS YOUR RESPONSIBILITY TO INSPECT ALL GOODS ON ARRIVAL BEFORE SIGNING FOR THEM. The driver must wait while you check the delivery.
All packages which show ANY SIGN OF DAMAGE MUST BE SIGNED FOR “DAMAGED” or REJECTED.
ANY SIGNED FOR DAMAGES MUST BE REPORTED WITHIN 24 HOURS or your claim may be rejected.
If you sign the proof of delivery as “Received in Good Condition” or “UNCHECKED” or similar and the contents are subsequently found to be damaged, your claim may be rejected
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Please check the order for any obvious damage at the time of delivery and then sign for the item or pallet as damaged and inform us immediately. Any missing parts or internal damages are reported with 5 days and we will resolve the issues at the time you raise them.
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There may be a surcharge to deliver to some Scottish areas and offshore. We don't currently ship outside the UK.
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Returns Policy
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IIf you are not satisfied with your purchase, you may return it to us within 14 days for replacement or refund. Returned items must be unused, in saleable condition and with all original packaging intact.
Items that have been partially or fully assembled are deemed used goods and we are therefore not able to offer refunds.
If you are returning the goods because they are faulty, or you have re ceived the wrong item, we will cover the costs to return the item and sending a replacement.
Otherwise you will be responsible for the actual costs of shipping the item(s) to you and returning them to us, which can be very expensive, particularly pallet deliveries which cost around £100 each way.
Cancellation at any time after an order has been dispatched or returned to us due to a failed delivery will also be treated as a return under this policy.
Your statutory rights are not affected.
If wish to return or exchange goods due to damage, we will also require photos of each damaged part, including the outer packaging. Please wrap the package(s) securely as we cannot accept responsibility for any damage during return. We will then advise how to send back to us or arrange collection with our carriers, depending on size of package.
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Damaged Items
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Please accept our apologies if you have received a damaged item, we do take care to prevent damage of goods in transit. Please contact us at contact@myparrot.co.uk
Please also look at our Damaged in Transit information above.
Please Note: We look at each case individually and sometimes we may need more information, such as pictures, to best assist you with the issue.
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